DUE TO COVID-19, USPS, UPS AND FEDEX CURRENTLY TAKE LONGER THAN USUAL TO DELIVER THE PACKAGES. PLEASE CONTACT THE CARRIER FOR MORE INFORMATION.
ABOUT FREE SHIPPING
Fogging Fun Glass Store value our customers and provide FREE SHIPPING on ALL orders, to any location in the United States. Enjoy free shipping on all items throughout our online store!
It is our prerogative to take our customer's privacy into consideration, which is why we ensure discreet shipping for every order.
Following a purchase, products are wrapped in bubble wraps and shipped to you in an unmarked box with a shipping label without showing anything relate to the products or our shop.
We may add signature confirmation on high-value orders
We aren't responsible for packages that are stolen or lost after the tracking information shows "delivered." If the package is stolen or lost, it is not our responsibility to recover or replace the product for loss. You have to claim a loss at the shipping carrier, like USPS, Fedex or UPS.
OTHER SHIPPING CHOICES
We currently offer the following carriers:
Aside from our free shipping, faster alternatives via USPS, UPS and FedEx are available. USPS and FedEx shipping rates are based on the weight of the package and your location. Before the final checkout page, you may opt for a faster shipping method of your choice and continue on to place your order. These shipping options are non-refundable. If in the event of a canceled order which has already been sent out, Fogging Fun will only refund the actual price of your purchase, NOT INCLUDING the alternate shipping fee.
Please be advised that the expected delivery date provided by your carrier of choice, are merely estimates and DO NOT guarantee arrival. Please understand that Fogging Fun will not be held responsible for the delay arrival. Thank you!
STOLEN OR LOST PACKAGES
Fogging Fun is NOT responsible for stolen or lost packages after the shipping carrier marks as "delivered." Please ask all your house members if anyone accidentally took your package. If no one has it, please contact the shipping carrier and file a claim.
PROCESSING TIME & SHIPPING TIME
All orders are usually shipped within 72 hours of purchase. If an order is placed during operating hours, then it's likely to be sent out that day. Please understand that during peak seasons, packaging may possibly be delayed to 72 hours.
Shipping within US usually take 5 to 12 days to arrive.
Outside US usually take 10 to 18 days to arrive.
We will send you an updated email with your tracking number included, once your order has been shipped. Please understand that we solely rely on the tracking information to serve as proof of delivery, so once a tracking number states "Delivered", we cannot be held liable for lost or misplaced packages. In this unfortunate instance, you must contact the courier of your choice for additional assistance.
If you somehow receive a damaged product, please contact us immediately at firstname.lastname@example.org with photos of the following:
- If you notice damage before removing the bubble wrap, please take a picture of the inside of the delivery box while your purchase is still intact.
- Snap another picture of the outside of the delivery box.
- Once unwrapped, take a picture of the damaged item.
- Then please take a close up shot of the damaged part(s).
All damaged products must be reported to us within 72 hours after the tracking states "Delivered". It is YOUR RESPONSIBILITY to check all the items upon delivery. Fogging Fun will not be held responsible for broken parts or products not reported to us in a timely manner. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.
For items damaged during shipping, please keep the glass in its box away from harm. Do not discard the item.
If you somehow do not receive a certain part or product, please contact us immediately at email@example.com with photos of the following:
- Please take a picture of the inside of the delivery box while your purchases are still intact.
- Once unwrapped, take a picture of ALL the items included in the package next to your Order Invoice - Packing Slip.
All missing pieces or products must be reported to us within 48 hours oafter the tracking states "Delivered". It is YOUR RESPONSIBILITY to check all the items upon delivery. Fogging Fun will not be held responsible for missing parts or products not reported to us within the given time frame. Once we receive your email, we will respond within the day or the next possible business day. We thank you for your understanding.
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